1. How to Request Account Deletion
Step-by-Step Process
- Contact Support:
Send an email to info@localsoch.com with the subject line:
“Account Deletion Request – Local Soch App.” - Provide Required Information:
Include the following details for verification:- Registered email address
- Processing Time:
Account deletion requests are typically completed within 30 days.
Alternative Contact Options
- Phone: Contact our customer support team
- Business Hours: Monday to Saturday, 9:00 AM – 6:00 PM (IST)
2. Data That Will Be Deleted
Immediately Deleted Data
- Account login credentials and authentication data
- Profile information (except legally required data listed below)
- App usage analytics and preferences
- Push notification tokens and device identifiers
- Non-medical customer communication records
3. Data That Must Be Retained (Legal Requirements)
Certain data must be retained as per Indian healthcare and business laws.
| Data Type | Retention Period | Legal Basis |
|---|---|---|
| Financial transaction records | 7 years | Income Tax Act, GST Laws |
| Legal disputes and court orders | Case closure + 3 years | Legal requirements |
⚠️ Important Legal Notice:
Some data cannot be deleted due to mandatory legal retention obligations under Indian law. Such data will be securely stored and anonymized where possible, but cannot be permanently erased until the retention period expires.
4. What Happens After Account Deletion
- Access Termination: You will no longer be able to log in to the App.
- Pending Orders: Any outstanding orders will be cancelled, and applicable refunds processed.
- Data Anonymization: Retained data will be anonymized and disconnected from your identity.
- Confirmation: You’ll receive a confirmation email once the deletion process is complete.
- Appeal Period: You have 30 days to request account restoration if the deletion was made in error.
5. Contact Information
Navya Group of Company
📧 Email: info@localsoch.com
Subject Line: “Account Deletion Request – Local Soch App”
⏱ Response Time: Within 48 hours (business days)
🕘 Business Hours: Monday to Saturday, 9:00 AM – 6:00 PM (IST)
6. Your Additional Data Rights
In addition to account deletion, you are entitled to the following rights:
- Data Access: Request a copy of your personal data.
- Data Correction: Request corrections to inaccurate or outdated information.
- Data Portability: Request your data in a portable, machine-readable format.
- Consent Withdrawal: Withdraw consent for data processing where applicable.
- Data Complaints: File complaints with relevant data protection authorities.